LAGUNA -The new governor of Laguna, Sol Aragones signed an executive order prohibiting doctors, nurses, health workers, and all staff at provincial hospitals, district hospitals, health centers, rural health units, and other health-related offices from being rude or disrespectful to patients.
The executive order, titled “Bawal ang Mataray sa mga Ospital sa Laguna”, fulfills Aragones’ campaign promise to improve health services in the province.
“Government employees, including us, should always be smiling,” said Governor Aragones.
“We don’t want people who are already struggling to feel even more burdened. That’s why here in Laguna, everyone should always smile and be kind to our fellow citizens,” she added.
The executive order received full support from Vice Governor JM Carait and all members of the provincial board.
“The governor’s first executive order is excellent. I also hate seeing people being mistreated or facing injustice,” said Vice Governor Carait.
Even Health Secretary Ted Herbosa, who joined Aragones on her first day in office, expressed his support.
According to Secretary Herbosa, he plans to replicate Aragones’ executive order in Department of Health (DOH) hospitals and encourage four other governors who recently approached him for health-related assistance to implement it as well.
“I’ll implement this in all DOH hospitals. No rudeness allowed,” said Secretary Herbosa.
“Four other governors have asked for help with health services. I’ll ask them to adopt this policy too,” he added.
Governor Aragones also said a monitoring team will be formed to keep watch over health workers who may mistreat patients.
Violators of the executive order will face penalties, while hospital staff who consistently smile and treat patients well will be rewarded.
“We will also reward hospitals, RHUs, and government facilities that comply and consistently smile,” Aragones said.
Families of patients at Laguna Medical Center welcomed the new policy.
“That’s right, because sometimes there are rude staff. It’s important that we, especially those with patients, are treated properly,” said Pacita Calinagan of Sta. Cruz, whose child is confined at the hospital.
However, Aragones clarified that her concern is not only for the patients, but also for the welfare of healthcare workers.
“We’ll also look into the condition of our health workers. Some might be irritable or rude due to exhaustion from extended duty hours or staff shortages,” she said.
She also reiterated her commitment to holding office inside hospitals.
“I want to hold office there to understand the true extent of a hospital’s problems—when you see, hear, and feel it for yourself. When you’re there, you know the problem, and you know how to solve it,” Aragones explained.
Aragones also visited Laguna Medical Center in Sta. Cruz and JP Rizal Hospital in Calamba City to personally assess the needs of the hospitals and their patients.
Tinututukan nito ang mga usaping pampulitika, panlipunan, at pang-ekonomiya na may direktang epekto sa mamamayan.
Sa pamamagitan ng pagbibigay-diin sa mga tinig ng masa at sa mga isyung hindi kalimitang nabibigyan ng espasyo sa mainstream media, nagsisilbing plataporma ang TBST para sa mas malawak na kamulatan at pagkilos.
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